Frequently Asked Questions
đšAeraZen humidifiers
What is the purpose of an air humidifier?
A humidifier increases the humidity level of indoor air. Properly humidified air improves breathing comfort, sleep quality, and helps reduce the feeling of dry air, especially in winter.
What is the recommended humidity level in the home?
Experts recommend a humidity level between 40% and 60% for optimal comfort.
Are AeraZen humidifiers silent?
Yes. Our models are designed to operate discreetly, making them suitable for use day and night, and included in a bedroom.
Can a humidifier be used all night?
Yes, AeraZen humidifiers are designed for extended use. Some models also feature an automatic shut-off when the tank is empty.
đ Use and maintenance
How do I maintain my humidifier?
Regular maintenance is recommended:
Empty the tank after prolonged use
Clean with lukewarm water and a soft cloth
Prevent limescale buildup
Simple maintenance helps to guarantee optimal performance and a longer lifespan.
What type of water should be used?
It is recommended to use clean water, ideally filtered or demineralized, in order to limit limescale deposits.
Can essential oils be added?
Only if the model allows it and this is clearly indicated on the product page. Adding essential oils to a model not designed for this purpose may damage the device.
đ Delivery and ordering
Do you deliver everywhere in Canada?
Yes, we deliver everywhere in Canada with a tracked delivery service.
What are the delivery times?
Delivery times vary depending on the destination, but are generally between 7 and 9 business days after dispatch. Specific information is provided during the ordering process.
Can I track my order?
Yes, a tracking number will be provided to you as soon as your order is shipped.
đ Guarantee
Are AeraZen products guaranteed?
Yes. All our humidifiers come with a 12-month warranty, covering manufacturing defects.
đ Payment and security
Are the payments secure?
Yes. All transactions are secure and processed through recognized payment platforms. We accept credit cards and PayPal.
Is my personal data protected?
Yes. Your information is treated confidentially, in accordance with our privacy policy.